Our artists enjoy painting through out the entire animal kingdom! whether you have a giraffe goldfish or jackal, our artists will turn them into an awesome portrait for you!

This question comes up more often than you would think. 

As long as you follow these guidelines, you should be fine! We will email you if we have any problems with your photo 

Nope! As long as we can see your pet's unique features you should be good. If you have any questions about pet photos you can always message us, email your photo, or read our photo guide!

Sure, no problem! Our artists never include pet collars in the finished portraits unless asked by the customer.

We are not able to add color to any black and white photo. Please note if you send a black and white photo we will create a black and white portrait.

Because your pet's accessory is apart of his/her unique personality, we will always include these into the final portrait unless asked otherwise. Hats, bow ties, and anything else you can thing will work.

If there are any changes you need to your order (theme change, new photo, etc...) Please try your best to contact us within 24 hours before your artist begins working on your portrait.

To keep production times reasonable, our artists follow the given templates. We do not add accessories like hats, cigars, etc...

Of course! If you would like to see/revise our work before it ships, select the "proof" option. (The proof option is located on the product page above the "upload pet photo!" button.)

Our team of digital artists use professional painting programs to paint over the photo of your pet's face. This is a technique that allows us to capture every detail while also giving our artwork that hand painted feel. A mixture of blending and digital brush stroke techniques as well as stylizing methods are used to create your pet's portrait!

Most of the times during the year it takes our artist 3-7 working days to get to complete a portrait.

Yes where every you are, we can deliver your pet's portrait confidently!

After you submit your order one of our talented artists will begin working on your pet's custom portrait. The creation phase usually takes 6-8 business days. During busy holiday seasons it can take around 7-14 business for your artist to complete your portrait due to the demand. 

As long as you follow these guidelines, you should be fine! We will email you if we have any problems with your photo 

Skip Queue allows you to skip the line and have your artist start on your pet's portrait right away! This is especially useful during the holiday season, for upcoming birthdays, or other close events!

Because we use FedEx to deliver your pet's portrait, we are not able to ship to P.O. boxes.

Click the link "Track Your Order Here" on the top menu. Then enter in your order number + your email!

Because there is a lot of opportunity for fraud, we are not able to offer refunds on 100% unique custom made items/portraits.

On the bottom right side of your screen you can try using the "live chat". If someone is online you will get a reply back ASAP!

We advise you to place your order before the end of December 10th to ensure arrival by Christmas (Regular shipping)

At this time we do not offer custom gift wrapping. Your pet's portrait will however be delivered in a protective opaque packaging meaning your suprise will not be ruined upon delivery.