We offer Order Tracking for orders located in the USA and UK. Once shipped you will receive a tracking code. (If for some reason the system doesn't automatically update your code, please email us and we will update it for you manually right away!
Non-Tracked Services- Rest of World
Orders outside of the USA and UK are not tracked services. We will let you know when your order has shipped. After your order has shipped, it will be delivered within the time frame we quoted, EX: Europe takes 5-7 days to reach you once shipped.
Because your order is 100% unique and personalized for you and your pet, we cannot offer refunds. If you have a problem with your final product, you can send us an email and we will do our best to fix the situation.
If you received an incorrect or damaged item, let us know within 24 hours and we'll send out a replacement as soon as possible! Note that while we do not refund faulty orders, we do replace them as quick as we can.
You can cancel your order within 24 hours of placing (unless you chose the queue jump option) After 24 hours have passed, we cannot promise you we will be able to cancel your order. The reason for this is because our artist usually have begun the sketching process of your pet's work. Their time is valuable and cost money.
If you decide to cancel your order, please do so within 24 hours!
8" x 12" (20x30cm) Because it is a nice size and very affordable,this is often a favorite for those looking to gift an epic pet portrait.
12" x 18" (30x40cm) This is a great mid-sized portrait that really shines! This is perfect for hanging above the mantel, throughout the hallway, living rooms, bedrooms. and of course... above your pet's bedding area!
16" x 20" (40x50cm) Our favorite size. This size is our original offering and is our consistent best seller to pet parents worldwide. You will love this size, it's a fantastic large print and you get to see the details of your portrait up close. We love this one!
18" x 24" (40x60cm)
This size is only for our most dedicated pet parents! This epic print truly brings out the best in your pet, allowing your your pet's very unique personality to shine through. You know your pet deserves no less than the 18x24... and so do they. This size is perfect for the pet that is the center of every conversation.
We have built a team of very talented digital artists. Some of which have prestigious art degrees!
Instead painting from scratch, our artists use your pet's photo as a reference and digitally paint over it using a series of complex digital painting strokes. This allows your pet's portrait to come out in a very convencing and natural way!
Once our team receives your pet's photo, an artist will be assigned. From there, your artist takes your pet's photo and uses it as a reference and begins digitally painting your pet's face into the portrait of your choice.
Our artist use digital brush strokes and photo-retouching methods to create a natural looking work of art using your pet's photo!
If you submit a black and white pet photo, we will create a black and white pet portrait to match your pet's photo! Because we cannot always guess the correct color of your pet, we will not be able to add color to your pet's photo if we recieve a black and white photo.
Psssst Over Here!
Want 20% off, Like freeshipping, or think Giveaways are cool? Give us a way to reach you because you don't want to miss out on any of these!